HORRABLE SERVICE, IRRESPECTIVE OF HOW CUSTOMER FEEL

I Purchase a Tuscan day sleep Coach at Centurion Rochester on the 16th of October 2022, delivery was scheduled for the 20th of October, delivery was done, but on my surprise, the guy who delivered was alone and there was no way he can carry the coach alone to my house. ( this was already a red flag to me., I was not given delivery note, the driver advised e I will get it from the Branch were i buy the coach. On the 23rd, I noticed the recliner side is having a knock when I sit, I immediately report this and I was advised it will be replaced within 2 days, when 2 days goes by, I went to the Branch in Centurion, The Manager Bongi Mahlangu told me she is waiting for the driver to pick up the coach, that were i realized they were going to give me the recliner part from the display coach, "What the hell" I bought a new Sofa and they are giving the display as replacement that ***0 peoples have sit on. Same day that said they will do full replacement within 2 days, I waited and waited, nothing happened, then I request my refund . Currently they are sending me from piler to post to give me my refund, ROCHESTER IS VERRY USELESS, PEOPLES , PLEASE BE CAREFULL NOT TO BUY , IF THERE IS ISSUES THEY WILL JUST PLAY WITH YOU AS IF YOU PAY THEM WITH STONES AND NOT MONEY. TODAY( 15 NOVEMBER 2022) IM STILL WAITING FOR MY REFUND

IN ADDITION MY SISTER IN LAW HAVE BOUHGT THE SAME COACH, IT HAVE SAME PROBLEM , SHE IS ALSO BEING SENT FROM PILER TO POST. ROCHERSTER YOU ARE USELESS, PLEASE PAY ME MY MONEY