Highly irritated and ****ed off!!!!!!!!

We were told that a lounge suite we ordered two weeks ago would be delivered today. This was after days of being frustrated in the application process. It is now 17:34 and still no delivery. We waited the entire day and cancelled all our plans for the day to accommodate them. We called the branch, they could not help us, we called the head office, they refused to help us. We have no couches at the moment. This is frustrating. We want to cancel and rather spend our money somewhere else that actually takes care of their customer needs.