Greenacres branch - Do not recommend

After waiting 10 days to finally receive our order, I am still left with a bad taste in my mouth. I am shocked at the lack of customer service and from what the reviews read, it's not just certain branches but it is a company wide "I don't care attitude" We filled in a customer form at the Greenacres branch with all our correct details, cellphone numbers, address etc. Our order was a complete mess straight from the start. On the day we were supposed to receive our order, it turns out that the cellphone number they put on the system isn't even correct. After a fight to get the correct number to the delivery drivers, they phone us to say the order is going back to the warehouse due to the address being incorrect however on the PO the address is correct.

They then took it back to the warehouse and we logged a query to have the number corrected and we were told the delivery was scheduled for Friday. Come Friday and we get told oh because we logged the number to be changed (On Monday already) that we will now only receive our order yesterday which is Monday the 25th after our delivery was schedules for the 15th. We phone to confirm delivery for yesterday the 25th and get told oh but the number isn't correct and the order will go back to the warehouse again. Is it that difficult to update something on a system?? So the customer spending money at your company must suffer due to staff incompetence?

if we hadn't phoned the driver directly yesterday on the number they phoned us on, on the 15th we never would have received our order. Secondly the drivers wanted to leave because our order was packed too far back in the truck. Please make this all make sense! The lack of common sense straight from the Greenacres branch manager to the floor staff, to the call center agents, to the delivery company. It is absolutely shocking. Your managers aren't even worth manager status. The way they speak to a person and their lack of effort to sort out issues are disgusting. Word of advice, usually if you try and actually help unhappy customers, you can still turn a situation around but having the I don't care attitude these managers have, is like putting petrol on the fire!

Your lack of pride in your brand and company reputation shines through by your absolutely ********** customer service and lack of response to any complaints. I find it shocking that Rochester has thousands of bad reviews yet there is no response, l logged a complaint on your website as well and we weren't even called back.

I will never purchase anything from your company ever again or recommend your company to anyone.