LM
Lettie M

1 reviews | Active since Aug 2015

03 Aug 2015, 10:15

Good service

I would like to say a big thank you to Keneilwe (who works at the Rochester warehouse in Jetpark) and Thomas Khoza (sales person at Fourways branch).<br> I bought dining suite on 31/07/2015 which was suppose to be delivered on Saturday 01/08/2015. Due to unnecessary mistakes, my dining suite was not delivered on Saturday. I was unhappy and completely unsatisfied. I contacted Thomas about this and he contacted Keneilwe to try and sort out the problem. I have to say, i was happy with how they handled the problem. <br> The dining suite was delivered on Sunday (02/08/2015). Keneilwe had to personally go to their warehouse on Sunday, load and deliver the dining suite on Sunday. He assisted with unpacking and assembling the dining table. <br> I was happy with the efforts they took to make me happy as a customer.They restored my faith in great and amazing service. Its through Thomas Khoza and Keneilwe that i still believe in great customer service. What is important, is how they solved the problem to keep me as a customer happy.<br> Thank you to both of them for the professional service. Keep up the good work<br> <br> Thank you, thank you, thank you.<br> <br> Lettie

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply03 Aug 2015, 10:29
Official
Hello Mamiki1987,

Thank you for your purchase made with Rochester.

We are proud to hear that you received the best service from Fourways Showroom and Jetpark warehouse. We will relay this compliment to both Keneilwe and Thomas.

We appreciate your valuable business and trust you will look to us again for any future furniture or decor needs.

Kind regards,
Rochester management