given the run around and empty promises

Last year, in October we requested that our couch be fitted with new cushions and the frame be fixed but a few days after it was brought back, we noticed the frame wasn't properly fixed and that's when we called again to have it picked up. We were told it would be done but that never happened. We are the ones who have to keep calling and its either the buck is passed from one \absent \" person to the other or told we'll get a call that never happens. For two weeks we missed work because they said the truck will come but we waited for nothing. I'm extremely angry and disappointed at this lack of service. "