PK
Patrick K

1 reviews | Active since Sept 2016

20 Nov 2016, 12:57

Genuine leather lounge set experience at Rochester.

<p>I bought an Angelo lounge set that showed bad material deterioration on one piece of the three piece set. I discovered that material used on this specific piece was not leather as opposed to the other two pieces. I returned the piece to the store for repair and finally got it back after three months that I must say was not customer friendly and to my surprise the material used for the repair is unconvincingly leather.</p> <p>I feel cheated and compromised because I expect decent quality control, this is nothing short of deliberate intent to undermine customer.</p> <p>So my advice, please make sure you confirm the “genuine leather” story if you have to consult experts, do so to avoid the frustration.</p> <p>I am still waiting for theire response, I hope they come back to me.</p>

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply22 Nov 2016, 14:07
Official

Thank you for bringing your complaint to our attention.

Upon investigation we found that the suite you purchased is a leather upper suite. We have escalated the matter to the Regional manager for the Zambezi showroom for further assistance, he will be in contact with you.

We apologise for the inconvenience caused.

Kind regards

Rochester management