frustrating service by Rochester furniture

<p>We bought a genuine leather couch according to Rochester on to find out it was peeling all over we reported the matter at the branch where we bought if Centurion Mall@Reds then they said they will collect it for fixing which will take aproximately 4weeks, we have been doing follow ups every now and then and there is no positive resolution, we were not given a loan couch so its very frustration and we we bought it cash, until now we dont have our couch back to us because of boring and annoying stories from Rochester staff. I tried to call Rochester head office which it helped me with nothing I spoke to Rabia who was forcing me to understand what is not understandable , she was saying they will do a follow up with supplier , i felt like they are making their problems with their supplier mine, what i need is my couch as soon as possible, We are sick and tired of listening to these stories its almost 2 months now we are frustrated with one thing, we wanted to buy baby banke bed for our kids we ended up not buying because we are afraid of bad service we might get if we can have another problem of this nature. </p>