Frustrated by Rochester

I bought a TV stand and Coffee table and cancelled the order two days after purchasing them. The products had not yet been delivered to my place. I completed all the cancellation forms and they told me it would take 7 days to get refunded. 7 days later they tell that the cancellation was not done, I have to come to the showhouse again and redo the cancellation. I went for the second cancellation and their system was down and they tell me its gonna take another 7 days to get the refund. After seven days I go and check and check and they say the head office didn't have my banking details after they assured me I will be refunded. Now its been 20 days.<br> <br> And Rochester will reply to Hello Peter and say that they have escalated the matter to the regional manager but nothing doesn't get done to resolve the issue. I had to go to the show room in Woodmead several times and make endless calls but they just don't deliver.<br> <br> I am frustrated, upset and annoyed, Rochester Woodmead has the worst customer service I have ever seen.This is total unacceptable and stressful. Does one has to shout in order to get help here?????