Felonious on couches

Good day Herewith out mail trail that might assist.. DANKIE! Regards Tapuwa Bakayawo Rochester Sales Executive *** (Cell) *** (Tell) ***(Tell) I'ts not just Furniture,Its Rochester ________________________________________ From: Matsobane Masesane [***] Sent: 04 May 2016 11:59 AM To: Tapuwa Bakayawo Cc: Edwinah Masesane Subject: RE: Wrong Goods(Couch) Delivered SO 444184 Good day sir, Thank you for the feedback, we will definitely bring the couch this coming Sa****ay the 7th May 2016, I was on leave last week with no access to my email that’s the reason why am replying this time. Kind Regards Matsobane Masesane │ IT Support Services Phone +***8 │ Mobile +***6 Fax +27 (0) 86 *** │ *** Skype| legabstzu [cid:[email protected]] The Mamba Cement Company (RF) (Pty) Ltd Portion 53 Farm Krokodilkraal 545KQ │ Koedoeskop │ Northem │Limpopo│ 0361│South Africa -----Original Message----- From: Tapuwa Bakayawo [mailto:***] Sent: 27 April 2016 11:55 AM To: Matsobane Masesane Subject: RE: Wrong Goods(Couch) Delivered SO 444184 Morning! As per the information given from my Headoffice,you adviced to return the cough then we can sign the Return to Branch copy. Regards Tapuwa Bakayawo Rochester Sales Executive *** (Cell) *** (Tell) ***(Tell) I'ts not just Furniture,Its Rochester ________________________________________ From: Matsobane Masesane [***] Sent: 20 April 2016 02:30 PM To: Tapuwa Bakayawo Cc: Vincent Cloete; Edwinah Masesane; *** Subject: RE: Wrong Goods(Couch) Delivered SO 444184 Good day, Attached please find the completed form as requested. Kind Regards Matsobane Masesane │ IT Support Services Phone +***8 │ Mobile +***6 Fax +27 (0) 86 *** │ ***> Skype| legabstzu [cid:[email protected]] The Mamba Cement Company (RF) (Pty) Ltd Portion 53 Farm Krokodilkraal 545KQ │ Koedoeskop │ Northem │Limpopo│ 0361│South Africa -----Original Message----- From: Tapuwa Bakayawo [mailto:***] Sent: 15 April 2016 02:41 PM To: Matsobane Masesane Cc: Vincent Cloete Subject: RE: Wrong Goods(Couch) Delivered SO 444184 Afternoon! Return to branch does only work and signed after the furniture has been returned back to the Shop. The matter is now to my Head office Sir and can you please bear with us cause in every situation they are procedure and it has been directed to the right Personnel. Regards Tapuwa Bakayawo Rochester Sales Executive *** (Cell) *** (Tell) ***(Tell) It’s not just Furniture, Its Rochester ________________________________________ From: Matsobane Masesane [***] Sent: 14 April 2016 01:10 PM To: Tapuwa Bakayawo; Edwinah Masesane Cc: Vincent Cloete; Webmaster Subject: RE: Wrong Goods (Couch) Delivered. Good day Tapuwa, Would you please explain what you mean by saying “Please do away with the return to branch cause its irrelevant to this matter.” And then how is your head office going to do the assessment without us bringing the goods to the branch? Besides: to answer the attached binding note from the form (attached screenshot): We notified you in advance after the delivery that the goods you gave us was the wrong goods(couch) it was not what we bought, we even told you that we bought what we saw on the floor (display) but we requested that it must come with a different colour (darker), then we agreed that we’lll get the very same thing but in different colour (brownish), bear in mind we are not fami**** with your naming and colour names, what we bought is what we saw from the floor.. So please explain everything on this form before we can fill it because it seems like you want to bind us somehow with this form. We are saying we want the very same couch we bought if you can’t give us in the colour we want, we can compromise and take it with the light colours, otherwise we will have to have a refund, the refund penalty according to me is irrelevant as you gave us the wrong goods.. You cannot penalise us for your mistakes, besides we have already lost in terms of delivery. This is been going for long time now so please this time I urge you to respond as soon as possible, so we can this matter sorted.. [cid:[email protected]] Your urgent attention to the matter would be appreciated. Kind Regards Matsobane & Edwinah Masesane +***6 / +***6 ***>> │ ***>> -----Original Message----- From: Tapuwa Bakayawo [mailto:***] Sent: 14 April 2016 09:59 AM To: Edwinah Masesane Cc: Matsobane Masesane; Vincent Cloete Subject: RE: Wrong material on the Couch. Morning! From the conversation that i have yesterday Morning with Mr, Attached is the cancellation form that you need to fill in. Please do away with the return to branch because it’s irrelevant to this matter. An assessment will be contacted by our Head office and will come back to you. Regards Tapuwa Bakayawo Rochester Sales Executive *** (Cell) *** (Tell) ***(Tell) It’s not just Furniture, Its Rochester ________________________________________ From: Edwinah Masesane [***] Sent: 13 April 2016 04:11 PM To: Tapuwa Bakayawo Cc: ***>> Subject: RE: Wrong material on the Couch. God day Tapuwa, I tried calling you but you were out of reach from both your office line and your cell number. Kindly call me with the update regarding the below matter. Thanks & regards, Edwinah Masesane *** *** -----Original Message----- From: Edwinah Masesane Sent: 08 April 2016 01:28 PM To: ***>> Subject: RE: Wrong material on the Couch. Good day Tapuwa, As telephonically discussed we would like to change the order and take the cream couch on the floor as there seem to have been misunderstanding in our request. We loved its shiny finish and wanted the same look on a different colour, but now we don't even mind settling for the cream one as brown one is totally different. Regards, Edwinah Masesane -----Original Message----- From: Edwinah Masesane Sent: 08 April 2016 09:41 AM To: 'Tapuwa Bakayawo' <***>>> Subject: RE: Wrong material on the Couch. Good day Tapuwa, We fell in love with the couch on display and the fact that you call it a cloth but it is spill resistant. We even asked if it was not going to crack at some point and you said NO. We then asked if we can get it on a different colour and you told us that you can order the same thing on a different colour and that's when we chose the sultry tan. Unfortunately when it came it was not what we expected and we don't like it. We wanted something that we can easily wipe should we spill stuff on it . Thanks & regards, Edwinah Masesane T: +27 (0) 12 *** | E: ***>> | W -----Original Message----- From: Tapuwa Bakayawo [mailto:***] Sent: 08 April 2016 09:12 AM To: Edwinah Masesane <***>>> Subject: RE: Wrong material on the Couch. Morning! The Material is different for real. The colour on the floor is a Taurus Cream-meaning Its a sealed Fabric and for the colour Sultry Tan is a Standard Fabric not a as sealed as the one on the floor. Regards Tapuwa Bakayawo Rochester Sales Executive *** (Cell) *** (Tell) ***(Tell) It’s not just Furniture, Its Rochester ________________________________________ From: Edwinah Masesane [***] Sent: 08 April 2016 07:54 AM To: Tapuwa Bakayawo Cc: ***>> Subject: FW: Wrong material on the Couch. [Click here to visit our website] Apologies. My Correct number is : *** From: Edwinah Masesane Sent: 07 April 2016 04:28 PM To: '***' <***>>> Cc: ***>> Subject: Wrong material on the Couch. Good day Tapuwa, Hope you are doing well, Kindly find attached images of the couch. As telephonically discussed yesterday the material used on the couch is not the same as the display couch on the floor.. Thanks & regards, Edwinah Masesane Cell: *** [Click here to visit our website] The content of this e-mail (including any attachments) is strictly confidential and is subject to the following disclaimer at https://www.iemasfinancialservices.co.za/index.php/legal. If you are not, or believe you may not be the intended recipient, please advise the sender immediately by return e-mail. Delete this e-mail and destroy any copies. Irma’s Financial Services (Co-operative) Limited is an authorised financial services and credit provider NCRCP 1332/FSP 15815.

Still did not receive my refund or any response from RHD.