Faulty goods and bad service

I have read over negative reviews of Rochester and could not imaging I will be laying a complaint and adding to the negative reviews as the Furniture is so expensive and when you are at the Branch they are so friendly.

I bought a coffee table and dining room set in March. Before they delivered the items, a consultant called me and advised they sending me the coffee table on the floor as they have no other stock (in store they said they have stock).

When they came to my house, the person who delivered and maintained the glass table and chairs requested for a payment. After I advised I paid in store for delivery and for putting the table together he advised he did not receive payment and I need to pay him. My husband refused to pay him.

I also has pillows from them where threads were hanging from the pillows!

A few weeks later the ***** of the glass table came lose and the table fell on my husbands foot. I had a coffee, tea and sugar set and a glass worth over R600 that was also destroyed. My husband has been left with a scar on his foot after it was swollen.

I complained and was advised not to pay my account until this matter has been resolved after lock down. A few weeks ago I started getting calls, messages and emails that my account is in areas and I need to pay. The more I advised what I was advised and what happened the more calls I received. I then complained to the same lady who told me I do not need to pay now and she said I have not paid my other accounts, after numerous back and forth I sent proof my other account is paid in full.

She advised someone will contact me but I have not received a call. The store Manager at Stone Ridge then called me and advised someone is contacting me but cant get a hold of me, I assured him that no one called me and I complained again.

On Friday I was suppose to get a new dining room table. On Saturday they arrive with a COFFEE TABLE. The person delivering the table showed me the invoice from Rochester requesting the COFFEE TABLE and not DINING ROOM TABLE.

I complained again. On Monday they said they will bring the coffee table on Wednesday.

I received a email that my account is in order and it will be extended now by 3 months with a message that it is my best interest to pay else I lose my insurance I pay for. In the mean time I received messages and calls saying I have been handed over to lawyers because I have not made payment. I advised the lady who called I will be sending her all emails.

Today they call me and advised they will be delivering the COFFEE TABLE. I just had it. They were again advised to deliver a coffee table and not dining room table. I asked the lady to please collect their stuff and cancel my account.

I was contacted again and advised someone will be calling me so that can deliver a COFFEE TABLE in the week as they don't have stock. I then told the person it is not a coffee table and I cancelled my account I need them to collect their stuff.

Someone came to my house today after 13:00 to deliver something without anyone informing me of anything, I turned them away.

Rochester as well as their accounts department has caused nothing but frustration and physical harm to my husband. I just thank God the table didn't break when my kids was near it.

Please do not buy furniture from them. You pay more then double the amount back on goods purchased and the quality and workmanship is extremely poor. The manager from Stoneridge got his employees to call me so many times and he only called ones or twice.

Absolutely horrible service this!