Failure to refund faulty goods

I bought a Seatle tv stand and after a few months it began peeling off the laminate. I reported the incident to the shop in March but it was only registered in June after a lot of reports to the shop. The goods were only collected from my house in September as I refused to take them to the shop so that they can see the condition the goods were kept in. I went to the shop and the manager Jaco took my details but never called me. I went to the shop and was given a lady Ms Williams whom I gave the story and promised to investigate and call me it's been weeks no one is calling me and for my other refund Jaco asked me to give him my bank statement but even today I have not heard anything. I was prepared to buy another item but I really want my refund so that I can purchase the stand some where else. Please refund me my hard earned cash. I am a pensioner.