Failure to deliver furniture

I have gotten poor service from the time I placed the order. On the day of delivery, arrangements were made for 3 p.m. Having organised my day so as to be home on time I was shocked to receive a call an hour after delivery was meant to have been made informing me there was a delay. The driver left only office numbers and no name, as such I cannot follow up. Calls to the shop have been very unsuccessful and I have not been given the name of the driver. As it stands, my furniture has not been diverted and no means of contacting me have been made. At this rate, I would be more comfortable with getting a refund than accepting the furniture. There has been very poor communication and customer care. The level of service has simply been appalling. I will not be doing business with them past this point.