Failed to repair damaged goods.

Hi,In February 2017 I bought a couch in Rochester Witbank (pelissama) to be specific,it then started peeling off th leather and made noise when one sits.I then went log a complain in Decemebr 2018 and I was told a complain will be logged at head office,but little did I know that I was taken for a ride.I went back to shop in January 2018 and I was told but no complain logged on system,then I asked to come back when the person who assisted me is back from leave,I went again in mid January and he was there,he then logged my 1st complain on system and I waited till March before they could come collect for repairs,I was without my pieces of couch for 8 weeks I then went to shop to complain about my couch being taken for too long and no was giving progress report to,I then received my couch after few days.....not repaired and damaged even more,I then wrote on the delivery notes that I was not happy with their service and even called the shop and no one could help me.I went back to shop again and I was told another complain will be logged,but unfortunately he didn't again,then went to shop again and i found another employee and he said no complain was logged and as he was about to turn me,because complains office is closed,I then gave him a piece of my mind,he then assisted me in logging another call on system,someone called me from head office with regard to the couch,I then explained my story to her and she said he will logged a call on her side,I was then called to head office e again with no resolutions,I then told then them to refund my money or give a new couch and they said it have to go through regional manager and that was the last time I heard from till today 03.08.2018.