extrememlly bad service

the colour of the goods we ordered was totally wrong. complained about it in April, received a response that it will be replaced after 8 weeks. <br> <br> no update of whatsoever between the 8 weeks. called today to say can collect, but unsure if can replace at same time (which means we got to wait G-d knows how long). when request when is it available, no response again. <br> <br> absolutely shocking service, one would thought a brand like this would do much better.