Extremely Poor service

I logged a query early December last year for a broken Mariposa bed that I purchased at Rochester Brooklyn. I was told that I must wait for January as their factory is closed . I followed up with Precious in January who asked for the pics of the bed .. I followed up again in last week Monday and I spoke to the manager who promised to call me back but she did not call . I am sleeping on a broken bed After I have spent soo much money on it .