Extremely bad service - Rochester

ROCHESTER STAFF AT CORNUBIA AND THEIR WAREHOUSE MAKE PROMISES WHICH CANNOT BE KEPT. I RECEIVED AN ITEM ON THE 11TH, DELIVERED NOT AS PER MY SPECIFICATIONS. I CALLED EXPECTING AN UPLIFTMENT AND REDELIVERY THE NEXT DAY, TODAY 16TH, I STILL HAVE THE WRONG ITEM. SUCH AN INCONVENIENCE TO ME. AND YOUR STAFF ARE JUST IGNORENT OF SERVICING THE CUSTOMER FIRST ABOVE EVERYTHING ELSE.