extremely bad service/ ****'s

<p>hi..i am having a terrible time. i walked into Rochester Bedworth Center. The saleman Thomes Nonke attended to me. At first he was very professional UNTIL he closed the sale. I had purchased a couch for R9 995 and requested it to be scothgauded, for the scotchgaurd it was an additional R225. We close the deal, i had paid him R10 000 as the couch needed to be delivered to the store. I now had a balance of R225 only. Two days went by so i called to enquire if everything is ready so that i can collect the following day, upon Speaking to Thomas Nonkhe he said he could not do the scotchgaurd as i still owe him R225. I said to him we have an agreement upon collection that i will pay the R225 before you release my couch. He then tunred aroud and said he did no say so (making me a ****). i then asked to be put through to the manager Chales. He said there is nothing he can do as i did not pay the R225.</p> <p>i said i want to cancell the trsnsction, Charles indicated to me i have to pay the delivery fees for the couch from his headoffice to his store. Is that fair to me as i was not the one who messed up with the service? Is that my fault Thomas Nonkhe did not do his job?</p> <p>Chales called me half hour later and said i have a solution, he sugested i buy a DIY kit for the scotchgaurd and he will apply it. I then asked Chales is your workmanship the same as the guys that do it at the factory? He then stated THE SCOTGAURD GETS DONE BY THE DELIVERY GUYS OF ROCHESTER? I then called another Rochester to enquire about that, they said it gets done by the Factory. Up untill now i have not heard anything from them, my couch is in their possession. They want to charge me for their mistake.</p> <p>I would not recoment Rochester to any person as this could happen to you. </p>