LT
Lizel T

1 reviews | Active since Oct 2010

24 Mar 2016, 11:52

Extremely Bad Customer Service

I submitted an online enquiry at the beginning of this year on the Augusta range that I'm interested in - no response.<br> I later visited the Brooklyn store where I requested details of a sales person to assist. That person was Andrew.<br> I later sent him an email requesting a quote on the furniture. He promptly responded, however, now that I want to order the furniture - no response, not even from the Atterbury store. <br> <br> Well if my R50 000 is not good enough for you, I will take my business elsewhere with pleasure!<br> Extremely bad customer service!

0
Replies (1)
Rochester Home Decor
Rochester Home Decor's reply24 Mar 2016, 13:30
Official
Hello lizeltal,

Thank you for bringing this complaint to our attention.

We are attempting to contact you with regards to your order. Some items are on order and might take some time to arrive. Therefore we need to confirm if you will wait for the items or if you will be looking at an alternative item.

We apologise for the inconvenience caused.

Kind regards
Rochester management