Extremely bad customer service

Totally disgusted with their services. From day 1 when we purchased our lounge suit up until now it’s been a nightmare. When they delivered it they were suppose to have scotchgaurded it. That was never done as we paid for it. After a long fight a few days later it was finally done. They were also suppose to have assembled the lounge suit upon delivery and I had to do that myself. 3 months later the recliner couch started giving problems and we contacted Rochester as the couch is still under warranty. After sending photos and videos they never came back to us. When we phoned a month later to find out what’s going on they decided to close the case and state on their systems that we won’t allow them on the premises to come and collect the faulty recliner couch. Today my wife went to the Rochester store and spoke to the exact same sales person that sold us the lounge suit. All the same excuses and no service from Rochester. Being a customer and spending R45000 for a lounge suit you will expect at least good quality furniture and good customer services.