BJ
Bianca J

1 reviews | Active since Jun 2016

17 Jun 2016, 12:43

extreamly poor service

<p>batteling to get service for 3 weeks!!</p> <p>paid cash for lounge, after applying for credit, but systems is down, for almost two weeks.</p> <p>paid the lounge on wednessday, get promises... arrange to get delivery saterday, today, friday Lerato dont answered my calls, got hold of her after few calls. she just told me that the set we want needs to be ordered and we need to wait another +- 4weeks?? want to get refund as R35 000 is not pocket change but then I need to wait, I dont know how many days / weeks to get my money back???!!!</p> <p>they were greedy to take my money, but no service?</p> <p>poor poor poor!!</p> <p>dont ever by from Rochester!!</p>

0
Replies (1)
Rochester Home Decor
Rochester Home Decor's reply17 Jun 2016, 13:58
Official

Thank you for bringing your complaint to our attention.

We have escalated the matter to the regional manager for further assistance.

We apologise for the inconvenience caused.

Kind regards

Rochester management