Even head office couldn't assist

<p>Fully paid for my lounge suite once off. They failed to deliver within the stipulated time period. Its been 3 weeks since I have requested my refund.</p> <p>I am starting to feel like the store only cares about the sale. If its unsuccessful, they cant be bothered. I think they internally complicate the complaints processes, making things difficult for the clients. Ive exhausted all means of communication through email and phone calls, by liasing with the different departments and nobody can help. All I want is my refund. Thats it. </p>