Duped and dumbfounded at Wonderpark

<p>I purchased some furniture from Rochester in Wonderpark Pretoria on 19 December 2015 in preparation for receiving guests at Christmas. Among the furniture items we required were two bedside tables. We discussed our requirements with a salesman there in terms of the dimension's that we required. There was nothing suitable at the store and the salesman then recommended some leather-look pedestals from a brochure, asking us to trust him. We did. When the items were delivered, we realised that the pedestals were not according to our length specifications and did not look nice at all. I phoned the store the very same day of delivery and spoke to the same salesman. We even offered to deliver the pedestals back ourselves. The salesman advised us that he would send the delivery people within a week to take the pedestals back</p> <p> This did not transpire. He then promised that he was looking for replacements for these unsuitable pedestals. After a long battle of several months, I was forwarded a refund form and told I would get a refund in 14 days.The form was sent electronically and I returned it electronically, via emails between myself and the salesman. I copied the store on it's general address in some of these correspondences. After a further period of waiting, the salesman fetched the pedestals from my home in what appeared to be a private sedan and once again advise that the refund would be processed in 14 days. I waited again, this time for at least month. I still got no refund. This evening I spoke to the branch manager, who curtly told me that there is no record of a refund request and no record that the pedestals had been taken back. I also noticed that after sending an email to the branch, it was sent back to me with a message that my address has been blocked. It seems now that I have lost out on an amount of about R4000, without an avenue of recourse. It appears that I have been misled all along.</p>