DONT BUY FROM ANYTHING FROM Rochester

Around about the first week in the new year my wife and I walked into Rochester Stoneridge to purchased a lounge suite, as we had sold our old one. I dealt with Ian Oates and a few other terrible sales people from the store. Whomever employed these sales people needs to get some help in the human resources area.

The sales people were kind enough to inform us that it would take 6-8 weeks for delivery. After about 6 weeks we get a call from Rochester telling us that they have no status on the delivery. ..... I am really not joking. They phoned us to tell us they dont have a delivery date or status on the lounge suite that we had bought. I then told them to let me know by the end of that week regarding the status on the manufacture of the lounge suite. Friday I walk into Stoneridge and guess what.......... Their ordering system was being migrated .....integrating SAP. So you guest it......they had no feedback. Apparently phones dont work when these packages are migrated. go figure.

So I indicated that they have until Monday (26th Feb) to give me a delivery date or they can terminate the order. Just to point out. At this point we already 7 weeks in........ AND NO DELIVERY DATE. So Monday comes and Rochester phoned me with an update to say that they would dispatch on the 16th March and I would receive the suite on the 19th March. You guessed it......On the 19th March I phone Rochester as THEY DID NOT have the decency to let me know..... that they failed to dispatch the lounge suite from Cape Town. Wonderful....and just to make matters worse. The entire sales team seems so unfazed by their inefficiency. Totally blasé that they have failed to meet their delivery terms. So again, I was informed that they would dispatch by the 23rd of March and I would have the suite by the 26th March. The Sales chap assured me that he would contact me TODAY (26th March) to let me know that they have dispatched and guess what.......They did not contact me. At 16:30 I eventually decided to call them and GUESS WHAT. The delivery date moved from the 26th to the 29th of March. So I told them to cancel the transaction and now I will look at ESOPS or Motani to buy a lounge suite tomorrow that is IN STOCK and one that can be delivered by early next week. https://www.rochester.co.za/branch-locator/detail/stoneridge

Lessons Learnt:

1.) Don't buy from Rochester if you have any need for it to be delivered timeously 2.) You will not get empathetic sales people at Rochester Stoneridge so the service all round will be terrible. 3.) The customer at Rochester is most definitely not first, and they have no problem inconveniencing their so called "valued" customers.

I will update on my service at Esops and Motani. Hope it goes better there.