Don't expect a thing after they take your money

<p>So after almost a year of emailing and how many phone calls later.</p> <p>I had (what I thought) finally gotten my claim sorted out. That was until this afternoon when they came to pick up my "genuine" leather couches for repair. When I had lodged the complain in July 2015 I had clearly stated there were 2 couches and if that wasn't enough I definetly stated it on the 100's of emails.</p> <p>The delivery guys handed me the the delivery form and low and behold it said 1 couch. Even though both of the couches are torn in the middle. Neither my husband or I are "large" people so your guess is as good as mine as to how "high quality" furniture can just tear.</p> <p>I phoned the Mall @ Reds branch quite upset since I put the claim in for 2 couches. Like usual the manager was not available and the COMPLETED forms were not on the system. When I asked if I could send both couches since it is an inconvenience to wait for delivery drivers, I was told that if I do send it with, the couch will get lost. So here I am, with my broken couch and no closer to a resolution.</p> <p>Can someone please explain to me how one company could be so inadequate with their customer service?!?!</p> <p> </p>