DO NOT USE THEIR ONLINE LAY-BY OPTION

Do not do online lay-by with Rochester, of 6 payments I’ve done online with them they have only allocated 5, my intention was to settle the lay-by in December but before I did I asked what my balance was and to my shock it was a R1000 short, I’ve called them and emailed them with proof of payment and they just ignore my request to sort this out. For the first time ever since I’ve been their customer I am disappointed and angry so much so that I will make sure non of the people close to me use them and I will go on to raise awareness on social media and report this matter to the ombudsman if this is not resolved. They are giving me a hard time as if it’s some sort of favour they are doing me. I am beyond myself with anger!!!