DO NOT PURCHASE COUCHES FROM THEM, you will CRY---CLEARWATER MALL

I purchased a sofa (Order #***3, delivered 28 Apr 2022) and it has experienced repeated internal armrest/frame failure (second time in three years). The branch manager reportedly said it’s an upholstery issue but provided no written assessment or inspection evidence. The store refused to arrange a no‑cost on‑site inspection and demanded R900 for transport (plus unspecified materials and labour) This is not under the stated 5‑year structure warranty. This shifts the burden to me for a likely structural defect and left me feeling disrespected and dismissed. I have photos, warranty documents and correspondence. I am escalating to the Consumer Goods and Services Ombud