DO NOT LAYBY ANYTHING FROM ROCHESTER

If I could give this company minus ratings less than 1 I would.

I selected a desk and chair from their online catalogue in January, paid the balance early March. Looking forward to receiving my furniture paid up front. Big surprise! After numerous follow ups from my side, I received a desk, with damaged inside drawer, no assembly instructions, missing parts. No chair.

After once again following up with Rochester, I was informed that the home office chair is no longer available (discontinued). DESPITE this product still being advertised on-line. The options were choose something else of the same value (which there was not) or inspect a chair found at one of the branches and if I accept it, to fetch it myself. This is after I have paid up front for the item and delivery thereof. (No discount offered) Rochester was not willing to consider meeting me halfway by offering me a slightly more expensive item.

I tried to speak to their management, sales management and emailed their head office. No senior manager took the time to reply to my email.

At the time of this review, still waiting for the refund to reflect.

I WOULD STRONGLY DISCOURAGE FELLOW CONSUMERS AGAINTS DEALING WITH ROCHESTER (PART OF PEPKOR GROUP), MORE SPECIFICALLY SO WHEN DOING SO BY LAYBY. THEY DO NOT OFFER ANY CUSTOMER SUPPORT AND THEY DO NOT VALUE THEIR CUSTOMERS AT ALL.