Do not buy from Rochester

In the past 4 months I have had horrible experiences with Rochester. First in Woodmead with a lounge suite that was not filled correctly and we could not get services so we requested a full refund and received this. (3 month ordeal) Secondly from Stoneridge where I purchased a table and 6 chair set. At the moment I have 12 chairs and two dinning room tables IN MY HOUSE because Rochester are unable to deliver an undamaged set of chairs and pick up the damaged ones. For some reason they also delivered a secondary table. I can understand a once off issue that was sorted out, but from two different stores? Ridiculous. I will not be recommending this brand to anyone. Due to me being a patient person these issues went on too long. I have even had an issue where a delivery was unscheduled! Really? Premium brand that pretends to be premium just so that they can charge a huge price but deliver disgusting products. If you would like to ask of my situation internally please ask Nick Behr (Lounge suite) and Jean de Beer (Table and chairs). I don't even know what to request as compensation for the poor products from a worse retailer.