DO NOT BUY AT ROCHESTER ONLINE

I bought a couch online from Rochester on the 1st of November 2023 and it was delivered on the 3rd of November 2023. Upon delivery the couch was too big and on the 4th of November 2023, I called and requested for a return. They gave me a compliant number, I have since been following up with them regarding the return, via emails, calls and social media platform they keep on saying that my return is in progress. How long does it take to return a product? it has been more than 15 days waiting and not getting assited.

This is ridiculous and upsetting, if you can't run an online services leave it .