Do no deliver what you bought and refuse to refund customers. Terrible after sales service

On 01.03.2025 - I bought dining chairs from Greenacres. These were delivered on 06.03.2025. Only one chair was right, 5 was wrong (fabric not the same as what we ordered and not consistent, some legs are red, one chair came with a stain) I informed the store immediately and they said they will exchange. I asked the store if I go to the warehouse and collect these chairs myself, they refused. And said it is not allowed.

On 19.03.2025 Second delivery came, 5 chairs were correct, and one was wrong (inconsistent fabric). I asked the delivery guys can I keep the 5 and 1 (from delivery of 06.03.2025), they said it is not allowed. If 5 out of 6 is right, they need to return all back to warehouse. At the same time, I informed the store. the manager called back and confirmed my request is not allowed. I complained that this is second delivery that is not right and asked her what if the 3rd delivery is also not right. I have completed lost trust in the store's service. her response was we will see when 3rd delivery comes, and she will speak to warehouse manager.

Delivery came on 26.03.2025. Truck driver refused to uncover/ unwrap chairs so that we can see if this delivery is correct. He refused to take chairs out of the truck. He only teared a small part of chair for us to see, again from this some chairs were still incorrect. This driver actually asked me as a woman to climb in a truck, and I refused to climb in a truck. Luckily this day my husband was at home. At the same time, we informed the store.

Later on, the 26.03 - we went to the store and informed them again of these issues and asked for a refund. Zintle gave me a form to sign and said she will inform her manager. A coloured lady jumped in and said to Zintle she must not get my hopes high, she will inform manager of these issues.

On 28.03 Buseka sales lady called, we went through this issue again and she confirmed her manager will call back. Today is 02.04.2025 still manager has not called me back.

All I want is my money back. Greenacres has delivered three-times incorrect chairs to my house. Their customer service is terrible, I had very unpleasant dealing with this store. The delivery guys are worst, expecting me to climb in a truck. All my options trying to redeem these situations were declined. Please fetch your incorrect chairs and give me my money back.