Dissatisfied customer

I bought couches from Rochester clearwater mall. First they delivered wrong ones. I let it go. They delivered a new set which was also not properly made so they had to take the back. Third time I was really at my last nerve and th err y delivered but the two seater couches has defects at the back. I have reported this over and over again. If Rochester cant give me a new proper couches they must give my money back. I'm so hecticly tired. The service I'm receiving is really unfair and unprofessional. Gina Moyo