Displeased of Rochester service

I booked my couch in to be fixed in December, it was only taken in mid Feb and even now it’s still not back. No one from the company ever took the courtesy to update me when I booked it in or even as to how far it is in being fixed, this whole time I had to be the one calling and asking for an update. And now my guests find themselves sitting on the floor due to my couch still having not returned fixed when it became a problem within less than a year of purchase. I now sit on the floor in my own home after buying this pricey couch that I worked hard to get and my situation is dealt with unpleasantly. Rochester needs to kindly give me a new couch or a refund, for me to make a purchase of a couch elsewhere as I am not satisfied with this kind of service.