Disgusting,Disgraceful,Pathetic Service Rochester

The worst service from apparently a reputable store. I recently purchased a leather lounge set for R 50 000 and was promised bells and whistles by the sales person Sindy at the Boksburg branch ( big mistake) we wanted a 7 piece set which is not the norm so we we told 4-6 weeks would be the delivery period which we accepted. Due to the set being leather it needed to be produced from 1 hide to prevent different colors of purchased separately. However a week plus later we received a call that the set was ready for delivery, the day before the delivery, we got a call saying they had a system problem and was unable to make the delivery and would deliver 2 days later, we had no problem with this. The goods arrived and to our dismay, it was missing one of the 2 seaters, we rejected the order. I immediately contacted Sindy who again was full of empty promises. This time I asked for her to put our conversation down on email which off course she never did. 2 days later another call for delivery, this time we asked what the set was comprised of and again it was missing the 2nd 2 seater, we again rejected the order. A day later another phone call delivery the following day, again we asked and this time was assured the delivery consisted of 7 pieces. My gut told me not to trust this, so I called Cape Town where the goods are arranged for despatch, and off course the order was incorrect, still missing the 2 seater. I then asked them not to sent it as this was not what I ordered. I contact the store manager in Boksburg and he was totally *********** and most unhelpful. I asked for the regional manager and was told he could not give me the number and if I wanted the 2nd 2 piece I needed to send a copy of my id, living in SA with all the ***** and *******ion I would never give my id to anyone. He then rudely said to me he could not help me. When they took my R 50000 in the store they did not need my id, now it was needed for their internal processes. I insisted that he ask the regional manager Fahima Dawood to contact me and no guess no call from her either. Today morning we get the delivery and no surprise the order is still wrong. I called Sindy who was not happy when I asked to cancel my order and when asked why she did not email me, apparently my mailbox was full according to her, I’m still waiting for a screenshot of that message. An absolute bunch of pathetic, *********** people that I would never deal with or advise anyone to deal with either. All I want now I to cancel this order and my money back.