Disgusting!!!! Shocking customer service, zero accountability and manufacturing products to break!!

THEY MANUFACTURER ITEMS TO BREAK INTENTIONALLY, they confirmed this!! I bought a 64k u-shapes lounge suit and the corner piece sagged after less than 6months to which i have been told THEY ARE MANUFACTURED TO SAG FOR COMFORT!! What??? And then they give me an invoice for almost 2k to Repair THEIR SAGGING couch if i wish for it to be 100% like the rest of the set. MY MIND IS BLOWN! Then calling head office I'm told the manager Louisa cant take my calls so i should email her. I have been without a couch for 3 WEEKS after begging for weeks for them to collect it in the first place..all to be told its made to sag!! Absolutely shocking!!