Disgusting Service from Rochester

<p>To whom it may concern<br /> </p> <p> </p> <p>As per our telephonic discussion herewith the pics of the bench that's completely broken now. I am completely disatisfied with the Quality of Rochesters furniture and the disgusting service I have been getting from the store manager, to date I have not gotten any satisfaction from him with regards to my complaints.</p> <p> </p> <p>Firstly I bought a Lugano lounge suite from the Rochester Strubbensvalley store and few days later the feathers started coming out of the pillows resulting in it *****ing and making it very uncomfortable to sit on. To date I have not received positive feedback with regards to my complaint (service request) I NEED THIS TO BE EXCHANGED OR REPLACED Immediately or I will be requesting a REFUND of the full purchase price of these Items!!!!</p> <p> </p> <p>Secondly I bought a provence A Grade dining room suite on the 24/08/2016 and within a week of being delivered to my house the bench broke. Now this is unacceptable as I spent my hard earned CASH on these items and not even one month from taking delivery I'm experiencing these problems with ur Products I am extremely utterly dissapointed in these items and the POOR service I have been getting from your store manager ( Dante Joubert). He's actual words to me was " I will see what I can do for you " to me that is unacceptable and the most terrible customer service I have ever come across.</p> <p><br /> One of your the store salesman (Lebo) has been trying to sort out my problem to the best of his ability but has so far had zero to no luck with this matter.<br /> </p> <p> </p> <p>I would like like these Items to be replaced immediately if not then I want a full refund to my account done Immediately!!! I have attached pictures of your stores broken furniture for your perusal.</p> <p> </p> <p>I await an urgent response from your company if not I will no choice but to get my legal team involved in this matter.</p> <p> </p> <p>Kind Regards</p> <p> </p>