DISGUSTING SERVICE AND DEFECTED ITEMS ON THIER FLOORS!!!! BEWARE!!!!

I have had such a bad experience with this store. I did a lay bye for couches with them, which I paid. Once I had to get the couches I was first told they are at different stores and I would have to collect them at the stores, I refused and told them I was told I would collect at a warehouse so they must put them in one place and I will go to collect and they said they would call me to tell me where to collect. I ended up calling them and they told me there was an issue with the daybed and that I must go see it I refused as the place is too far, they sent me a video the daybed is defected one leg is shorter than the others not sure why this was on the floor. They told me if agree to take it they would give me a discount, later got a call that no discount because i boought through a lay bye. So they want to give me items that have been on display for the longest time and one is defected and I must take these at normal price. logged a complaint with HO and someone by the name of Lynne called me, useless person who did not even bother to get the details of the query before calling me or offer a resolution like a leader would. They said they would refund me this was on the 02/08/2024 I still have not received my refund. I am so disgusted with thier service as now I am being told about a manager who is not there resigned or something but how is that my problem and if I had not queried how was I suppose to know? as I am seating waiting for a refund that has not been done. WHAT DISGUSTING SERVICE!!!!