Disgusting Service

Went to Rochester Northgate on Saturday and bought a bed, 2 couches and received a free ottoman. They will be in contact for delivery. Delivery arrived today, but ONLY the ottoman? No one has the decency to phone and inform us that the bed is out of stock. Sales staff are so quick to take your money but not so quick to help when there's a problem. Still don't know where my couches are but who cares right?