Disgusting Service

My chair was collected by Rochester for repairs on the 25th February 2015. I was given two telephone numbers by them for follow up. The one has been disconnected and the other goes to message box, BUT you cannot leave a message as box is full. I was getting very worried that I could not find out what was happening with my chair. Eventually I managed to find an email address. The chair was finally delivered back yesterday 29TH APRIL 2015. Fortunately, I decided to check the chair as I had a funny feeling that just maybe they did not repair it! I WAS RIGHT!!! The chair was delivered back after all this time - UNREPAIRED!! I am still waiting for someone to phone me in this regard. This is not the first problem I have had with Rochester. I ordered a dining room table and chairs and they FORGOT TO ORDER THE TABLE! Disgusting and shoddy service. Hopefully someone will get back to me TODAY!!