Disgusting RochesterRSA

I bought two headboards at Rochester Clearwater Mall and at first the only deliver one without informing me. Then when I query this I'm told that the second headboard is out of stock. Then I'm kept waiting with no updates until I go to the store in July. At this time Coricraft is running a special on their headboards so I go to the store for a refund. When I get there they reassure me that they are receiving stock for my headboard mid July for sure. On the 10.07.2020 I get a delivery message so now I'm thinking for sure they are delivering. Then it goes quiet again until I follow up yesterday. The lady just nonchalantly tells me they haven't received it and I must come get my refund. Like ***. So I tell her that I'm not going to do that instead I'm going to select another headboard. Goes quiet again and when I follow up with the manager they say they will deliver the headboard. Then the sales lady calls me to say I must pay an extra R800 for the one I chose. I'm like no you guys deliver the headboard and write the difference off since this whole thing is not my fault. I call the store for email address to escalate matter. I'm told the manager will call me back. I'm still waiting