Disgusting Poor service received from Rochester Ferndale – Store number K542

Disgusting Poor service received from Rochester Ferndale – Store number K542 I would like this complaint to be escalated to Peter Griffiths. I am a very unhappy customer who possibly made the biggest mistake by supporting your business. The customer service level is leaps below any other service that is being offered out there. I had purchased a lounge suite on the 21st July 2020. This was supposed to be delivered to my place by the 24th July as I was having an important function at my place on Saturday the 25th First issue: The delivery only arrived at 17:00 on Friday the 24th of July. The items that were being delivered was incorrect so the people delivering had to pack up everything and take it back to the warehouse. Second issue: I then contacted your store on Saturday, spoke to Mmuso Kekane the salesperson who assisted with the sale. I made at least 5 calls to him throughout the day. After call 3 he assured me that this was resolved and that I should get a call from the delivery guys. This was a lie on his behalf as there was no delivery vehicle out there. After calling again , he was going to investigate and come back to me. When I eventually called the last time which was after 15:00 on Saturday , I was told that he was busy with a client and will call me back. He did not do so. I was quite frustrated and angry at this point as I could not believe that people could be so dishonest. The amount of lies and dishonesty that this guy was feeding me is really disgusting. I had even asked for his manager Gerhard Smit to get in contact with me, but he clearly did not even bother. As I had expected the furniture to arrive and gave all the people in my home a false hope, I was left humiliated and embarrassed because of a mess up from your companies part.

I went to the store yesterday morning and still no resolution has been made. Mmuso Kekane contacted the manager of the store who till this point had not made contact with me. They wouldn’t even give me a contact number for Gerhard.

My question is, how does a business expect to prosper if their customers are being treated in this manner.

I need feedback on the following: 1. I want to know what are the consequences to Mmuso Kekane and Gerhard Smit at the Ferndale store for what they have done to me, (the dishonesty, lies and humiliation that I had to endure) 2. What is going to be done to compensate me for going through this traumatic ,frustrating , humiliating, embarrasing and stressful experience which was caused by your staff 3. When is my furniture going to be delivered 4. I want a senior manager to contact me asap 5. I will ensure that this goes directly to Peter Griffiths, I am investigating ways to get his direct contact details.