Disgusting lack of communication and staff who just don't care

<p>My wife and I bought a Sienna lounge suite from Rochester in Park Meadows. We love the set so much that I ordered an extra single seater recliner chair at the same time . I paid a 50% deposit for the extra chair upfront and got finance for the full lounge suite, The saleman (Themba) told me that when the new chair arrives he can add it to the current finance for the full lounge suite. </p> <p> </p> <p>I received a phone call from Arthur telling me the chair had arrived and asking me for a full set of documents for a new finance application. I told him what had been promised by Themba previously and his reply was that he can't do that and Themba no longer works there. I expressed my disappointment but he told me that if none of my details had changed he would use the same set of documents from my original finance application for the new one. I agreed and he said he would let me know when it was done. </p> <p> </p> <p>2 weeks later and I still hadn't heard back from him. I called and eventually got hold of him (after leaving 2 messages) and he told me he couldn't find the required documents. I asked him if he was ever going to get hold of me and let me know this and he got very rude and defensive over the phone. After a brief argument where he insisted he was trying to help me and my response was to ask why he couldn't be bothered to phone me when he couldn't find the paperwork he offered to email me the application form. That was on the 2nd of February and I still have not received any forms or feedback from the store. </p> <p> </p> <p> </p>