Disgusting From Rochester Woodmead Retail but more especially Rochesters Logistics Department

Pathetic service from Rochester Woodmead Retail and more especially their Logistics Department. I Purchased furniture from this store and also paid for delivery. I requested Delivery be delayed as a result of me driving up from Durban to accept the delivery the following week. I got a call before air left Durban indicating that delivery was confirmed and will be delivered on time. I drove 6,5 hours in order to ensure that I am in JHB on time for the delivery. I waited 3 days and after several phone calls, the goods arrived. As a result of this inconvenience and poor delivery by Rochester Logistics, my entire fault had to sleep on the floor for 3 days including my 6 year old. To make matters worse, the furniture delivered had a defective Ottoman. It has been more than two weeks, my replacement was approved more than a week ago by the manufacturer but yet I have been promised delivery day in and day out for lever a week by Rochester And yet nothing arrives. The store calls everyday to check if the goods arrived from the Wharehouse. It’s pathetic service and I will never deal with Rochester again. This was first and it will certainly be my last. I have even requested Regional Managers details but Staff at Rochester Woodmead Retail are refusing to share details. I recommend that consumers rather Utilize reputable stores such as House and Home, Makro etc for Furniture as from what I can see Rochester is a fast sinking ship. The way in which customers are treated is rather disgusting and disrespectful. I would recommend consumers steer well away from the Rochester Group as a whole as you will be highly frustrated and disappointed dealing with a bunch of *********** staff.