Disgusting Customer Service

I made a laybuy online for knights plasma stand around September, everything went well from the time they even sent me laybuy acknowledgement with payment details. For sure I made my first payment of R400 on the 29th of September 2020, the second payment of R500 on the 7th of October 2020, the third one of R1000 on the 22nd of October 2020, the last one of another R1000 on the 14th of November 2020, all the payments were made through my banking app with the payment notification to ***

The problem started when they didn't send me any statements after I started paying, I then called their office I spoke to a lady called Palesa Olifant she asked me to resend the notification to her email of which I did. I then started to receive statements via sms but I noticed that the statements they've been sending me have a shortfall of R1000, again I called them they said I should resend proof of payment of which I find obsurd because they get payments on their account with my reference. Another guy from their side called Dereck and for my bank statement of which I sent to his email address, to my greatest shock I recently received another statement this month, guess what it still the same they never updated my payments.

I'm so disgusted by their poor service, I'm even scared of making another payment due to their lack of customer service. It's either they fix that account or they refund my money, I'm so disappointed, I never anticipated that I'd be treated so poorly by the Rochester company. Your assistance in this regard will be greatly appreciated!

Regards Buiswa