Disgusting and unprofessional service

<p>I purchased furniture at Rochester Mall @ Reds in Centurion in November and it was delivered in January, after a couple of days I informed them that some of it has defects and they came to collect it on the 20th of February til now. We've been making follow ups with the Branch Manager at Mall @ Reds and every time we're told that she'll get back to us and still no update was given. I got annoyed and escalated the matter to the Regional Manager who is worse than the Branch Manager cause to date I'm still without that furniture and still no response from him. I sent emails to both of them and none bothered to respond. I was shocked to learn that the damaged chair was sitting in the warehouse since it was collected in February and only sent in for repairs in the 2nd week of May. I told them to come and fetch the other matching chair and refund me. I'm so livid and ****ed off with the arrogance and unprofessionalism of these two, i feel like I'm being taken for granted and this really annoys me. I wanted to escalate this matter to the CEO of JD Group (holding company) but can't get his/her details on their website and the Branch Manager of Mall @Reds tells me she doesn't know who the CEO of JD Group is. All I'm interested in is getting my refund cause I'm tired of being pushed around.</p> <p>Livid customer</p>