DISGUISTING CUSTOMER SERVICE ACCOUNT PAID IN FULL BEFORE THE REQUIRED TIME I purchased a bedroom suite 2 years ago from the Woodmead branch. From the time the bedroom suite was delivered it was squeaking. In May 2020 I called Rochester and sent an email

I purchased a bedroom suite 2 years ago from the Woodmead branch. From the time the bedroom suite was delivered it was squeaking. In May 2020 I called Rochester and sent an email to Emelda to explain that the bed is not 100% and that one of the wooden slates is broken. She has lead me on a wild goose chase telling me the warehouse is closed and then when I follow up she asks me didn't the technician contact you. Two days ago she said that they would collect the bed to repair it. I had spine surgery on 23 June and explained this to her. Last night another slate broke. I paid good money for this suite and now Rochester fail to provide me the service I deserve. The people in charge of the store are not trained to deal with customer complaints and there is no one else to assist. Shocking service! This bedroom suite is under guarantee and if I don't get assistance I am going the legal route. Daphne Maritz ***