Disgruntled buyer.

I ordered a set of chairs frm Rochester cornubia. At store level my experience was excellent..the sales agent knew his products and helped us perfectly. My nightmare starts when it's time for delivery. I specified a delivery address initially for storage purposes as my house was not ready. The goods arrived there ..but had scratches and dents and I was not happy at all... I sent the goods back to the warehouse and specified a new delivery address being my house so it was easier for myself. The address was updated at store level by the sales agent on Monday and the goods were scheduled for Thursday.

The day of the delivery...the goods are being sent to the initial address that was specified and not the amended address.. The courier refused to deliver to my address as the delivery note specified the old address.

Trying to contact the warehouse is futile as nobody picks up the phones.. I was trying them the entire morning to confirm delivery address in advance to avert this problm but theres no answer. At 15.45 in the afternoon I finally get my call answered and get put through on 3 occasions and nobody answers at despatch as I have the courier standing by for instructions. Very unprofessional of Rochester to get this all wrong as its a simple thing to deliver to thr customer to the correct address.. The warehouse staff need to be fired and new staff employed as they don't answer phones at all... Takes them the whole day to answer the phone.

Very upset at treatment frm Rochester warehouse being a professional shop...we being treated as If im buying a R5 worth item..where as my goods cost me close to 13k. I need a manager or a senior official to call me and deal this issue...im very upset at this treatment frm yr brand.