Disappointing and worse customer service

I bought a 152cm bed from Rochester online on the 29th of May, I made a payment immediately and I received an e-mail saying my order was successfully placed. Today is the 18th of June and I haven't received any status of my order and the worse part is their tracking system is not working. I've been trying to get hold of them since I'm now gatvoel and I want to cancel the order and was told to call the finance department and whenever I call them you hold until you run out of airtime. I sent e-mails to them on numerous occassions last week and Tanya Haywood rep****, she asked me to send a sales order or an invoice and I did that on the 10th of June and today is the 18th and she has rep**** ever since. Rochester service is terrible, please DO NOT buy anything from them. I don't know which route to take to get my refund, their customer service is extremely bad.