Disappointed by the service from Rochester Wonderpark

<p>So I bought a 152cm Restonic Pillow Top B/S at Rochester Wonderpark on 19 March 2016 and was lucky enough to have it delivered on the 22nd. But the problem came about when the base started making a squeaky noise.</p> <p> </p> <p>In May the noise prolonged and even got louder. So on 23 May I decided to pay the branch a visit to complain about the matter. On the day, the sales person who helped me - Charles Mabetwa - was not available and so I spoke to the Branch Manager (Margaret) about the issue. She took down my details and mentioned that the issue of a squeaking base is common and as such they would have to change the base for me but she will still refer the matter to Charles so that he can action it from his side.</p> <p> </p> <p>A week goes by without Charles calling, so I decided to call the branch on 30 May and luckily Charles was there. I was disappointed that he didn't even bother to call and acknowledge the complain because there I was thinking that he never got the message, but he did and just never bothered to come back to me. However he did mention that he was still waiting for word from the supplier regarding the issue.</p> <p> </p> <p>Then almost 2 weeks went by without word from Charles, so on 11 June I decided to go back to branch. Charles was not available on the day but Margaret and Andries were there on the day. Andries looked up the matter on the system and promised to give me a call on Monday the 13th. Well guess what! I am still wating even today.</p> <p> </p> <p>So this matter in my opinion is very simple. I need to have this base replaced with one that doesn't make this terrible noise and if Rochester is still awaiting feddback from Restonic in relation to this matter, franckly I don't see that could be my problem because I didn't buy the base set from them and as such Rochester should ensure that this matter is sorted out before I escalate it elsewhere.</p> <p> </p> <p>And please be mindful of the fact that I gave you the benefit of the doubt by being patient and hoping that you will have the matter sorted out promptly. So, I do hope that in responding to this complaint I will not be told the same thing that I had been told for the past month. Because by doing so you will be giving me the impression that this matter never received the attention it deserves and if it did then it was not taken seriously.</p>