Disappointed

I app**** for a lay-by online, I received an acknowledging email “We have received your application and it will now be processed. You will receive a call or email from one of our online layby consultants to complete your application. Here are our Banking details where the deposit needs to be made. I made a minimum payment, send POP and ID copy to *** Up to this day I haven’t been contacted or received my contract... I contacted them, they gave me an email address to use for assistance, still no response ***