Disappoint Service!!

Order for our couch was placed on 8th November - Delivery was to take place on 21st November '15. On 21st November we were informed that Delivery was postponed - Delivery to take place on the 28th November. then on the 27th November we received a call indicating that the product was not of a good quality and they would replace it and delivery will now take place on the 3rd December. After making arrangement to receive the goods several times - on 3rd December we received a call from Rochester indicating that two pieces of the couch was damaged by water and this would now have to be replaced. We are very disappointed with the poor service from Rochester - our couch has been paid for on the 21st November and yet we are still awaiting delivery.